What Kind of Service Support Can Sunpal Provide to Agents?

1. Pre-Sales Support: Technical & Marketing Enablement

Sunpal offers comprehensive pre-sales assistance to ensure our partners can confidently promote and sell our products.

Tailored System Design: Our engineering team supports agents in creating optimal PV system configurations based on client scenarios.
Marketing Collateral: We provide brochures, spec sheets, case studies, videos, and social media materials customized for your region and market.
Product Training: Regular online and offline training sessions are available to help your team stay updated with the latest technologies and selling points.
Demo Kits & Samples: We assist with demo panel sets and system samples for exhibitions or showroom display.

Fast and reliable delivery is critical to your business success. That's why Sunpal offers:

Global Warehousing: Regional stock availability for faster delivery and lower shipping costs.
Flexible Shipping Options: Support for FOB, CIF, and DDP terms to match your import needs.
On-Time Delivery Guarantee: Orders shipped within 15 days for most product lines.

We understand that continued service is vital for customer satisfaction and agent reputation.

24/7 Technical Hotline: Direct access to Sunpal engineers for troubleshooting and guidance.
Remote Monitoring Support: For solar systems with smart inverters or energy storage, we provide backend monitoring setup and diagnostics.
Field Engineer Assistance: On-site technical support is available for key projects or system commissioning (conditions apply).

To help our agents grow faster and with more confidence, Sunpal offers:

Exclusive Distribution Options: For qualified partners, territorial exclusivity may be granted.
Sales Rebates & Bonuses: Incentive programs based on volume, revenue, or special promotions.
Co-Branded Campaigns: Support in running localized digital ads, event sponsorship, or co-hosted webinars.

Full Warranty Coverage: All Sunpal products come with factory warranties — including 12–30 years depending on category.
Certification Assistance: CE, UL, TUV, IEC, INMETRO, and other local certifications are provided for compliance with regional requirements.
Claim Process Support: Fast-track resolution for any rare product quality issues or claims, with dedicated warranty service teams.